We hope the following information answers your questions.
Please contact us with any questions. We will answer.
If you are finding that your username, email address or password are failing at logging in it means that more than likely you are not registered on our website. The email database we send out emails from is not connected to our website. So please register on our website if you wish to :-) You don’t have to register to place an order
New Zealand Delivery
0 - 150g $4.00
151g - 400g $6.50
401g - 1000g $9.00
1kg + - $12.00
add $3.70 for Rural Delivery (Post Office delivery)
Leaflets/ 1 Pattern Book $3.70
Parcels are sent New Zealand Post, Courier upon request (price extra)
This is added at the time of us (Knit World) completing your order. (This means when the payment part of the process which is manually done, that's when shipping is added to your order. We add the shipping )
If you would like us to use a Courier instead of New Zealand Post please put this in the order notes on the checkout page and we will advise you of the cost.
We use New Zealand Post only for Rural Delivery
Depends on weight and destination country
Internet Banking is not available to Overseas Orders
If you would like to know the cost of shipping before we send your order out please put this in the order notes on the checkout page and we will advise you of the cost
You may immediately, within 7 days, return any goods for a full refund less shipping costs. Please indicate why you are returning goods on a note with your contact details and a copy of our invoice.
Our return policy for pattern leaflets/ pattern books, magazines and needles
Please choose patterns/magazines/needles carefully as they cannot be exchanged or returned other than within your rights under the Consumer Laws.
Is it safe to use my Credit Card on the Net?
Our online mall uses technology called SSL - Secure Sockets Layer.This means at checkout, we encrypt (scramble) everything that you enter into your computer, such as your credit card details, billing and delivery address.
Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.
PO Box 30 645
Telephone: 64 4 586 4530
Fax: 64 4 586 4531
We are a New Zealand Owned Family Business