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Customer Support
We hope the following information answers your questions.
Please contact us with any questions. We will answer.
Knitting Lessons
Please check with your local Knit World Shop
Knitting Lessons are available in all of our shops, if you would like to Learn to Knit or need some help with your knitting
One on One" knitting lessons available during shop hours - please phone for an appointment before you come in
Frequently Asked Questions
0 – 150g $4.50 (Does not include Patterns and or Needles)
151g – 400g $7.00
401g – 1000g $9.50
1kg + – $12.50
add $3.90 for Rural Delivery (Post Office delivery)
Leaflets/ 1 Pattern Book ONLY up to 300g $4.70
Parcels are sent New Zealand Post, Courier upon request (price extra)
Depends on weight and destination country
If you would like to know the cost of shipping before we send your order out please contact us and we will discuss product shipping options
You may immediately, within 7 days, return any goods for a full refund less shipping costs. Please indicate why you are returning goods on a note with your contact details and a copy of our invoice.
Our return policy for pattern leaflets/ pattern books, magazines and needles
Please choose patterns/magazines/needles carefully as they cannot be exchanged or returned other than within your rights under the Consumer Laws.
Our online mall uses technology called SSL – Secure Sockets Layer.This means at checkout, we encrypt (scramble) everything that you enter into your computer, such as your credit card details, billing and delivery address.
Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.